Terms of Service - Please Read Carefully!

Valid as of June 1, 2019

Payments

  • A deposit is required to reserve any dates.

  • We will inform you of any additional payment schedules at the time of booking.

  • We accept no responsibility for any extra costs that may arise from the actions of persons and/or companies supplying goods and/or services to our trips; or from the complication or prolongation of any program for any reason.

Cancellations and refunds

  • If we cancel a trip for anything other than weather/conditions we will refund your payments in full.

  • If you cancel a trip all payments are non-refundable unless:

    • For private bookings we will issue a refund if we find other work on the same dates that you have booked, or if we find someone to take your place in the group and the trip fills to capacity.

    • For scheduled trips (EG AST courses, backcountry lodge ski trips, Japow trips) we will issue a refund if we find someone to take your place and the trip fills to capacity.

    • Payments made more than a year in advance are refundable up to January 1 in the year before the trip occurs. EG for a trip booked for 2022, a refund will be issued if cancellation occurs before January 1, 2021.

    • All refunds are subject to a handling fee of C$200 per person. EG if a booking is made for 2 people, the handling fee will be C$400. For single day trips the handling fee is C$100 per person.

  • Trip cancellation insurance is recommended. Many credit cards will offer this insurance with a trip payment. See your card information for details.

  • If adverse weather or conditions cause us to be unable to do anything in the mountains the first choice is to re-schedule. If that isn’t possible we will work out a plan that applies to the specific situation, which may include a refund. Cancellation due to weather or conditions is a very rare event.

  • In case of adverse weather or conditions we reserve the right to change objectives to ensure the safest trip for you. Changing objectives does not trigger any sort of refund.

Risk and Waiver of liability

  • There is risk associated with any mountain activity.

  • You will need to sign a waiver of liability when you arrive for your trip. By signing the waiver you will waive or give up certain legal rights, including the right to sue or to claim compensation if an accident were to occur. Please review this waiver before your trip.

mountain rescue insurance

  • Mountain rescue is free for trips run on Alberta provincial lands.

  • Mountain rescue is free in National Parks in Canada (Banff, Yoho, Kootenay, Jasper, Glacier/Rogers Pass) if you have purchased a park admission fee when you arrive.

  • Mountain rescue insurance is recommended for trips in British Columbia and for international destinations. You may be required to pay for mountain rescue in these areas.

health insurance

  • Health insurance for Canadian citizens. Your provincial health care plan may not cover all your medical expenses outside your home province. This is especially true for Quebec residents. Please research what your provincial health plan covers. You may need additional travel health insurance.

  • Health insurance for non-Canadians. You will need to have health insurance that covers you for travel as you will be directly billed for any medical expenses you incur in Canada or overseas. Health care is not free in Canada.

Please view the waiver here:

Trip cancellation insurance is available here:

Information on mountain rescue insurance is here: